ItalianDeluxe.com will accept the return of new, undamaged merchandise, in original condition, with the following provisions:
- Prior to returning any merchandise, please contact our Customer Service Department by calling (888)-BARAKA-USA, or send us an online Inquiry to to obtain a Return Merchandise Authorization (RMA) Number. This number must be referenced on paperwork accompanying your return, and must be clearly marked on the outside of the shipping package.
- Merchandise may be returned or exchanged within 30 days of delivery in original condition, in the original packaging. All returns must be accompanied by the proof of purchase and original shipping papers. The RMA number must appear where indicated on the shipping document; please indicate reference for refund or exchange where indicated.
- All returned merchandise will be inspected by ItalianDeluxe.com prior to issuance of refunds or exchanges.
- The full cost of the return item will be refunded, EXCLUDING shipping, handling, insurance costs and in some cases 20% restocking fees.
- Refunds will be made in the original form of payment.
- Jewelry returns must be accompanied by the original matching or identifying certificate(s), along with the original warranty document. Should the certificate(s) or warranty document not be included with the merchandise, the customer will be charged a $150 replacement fee for each missing document.
- If the item is defective or not as ordered, the customer has the option of requesting a refund or an exchange for the purchase.
- Returned merchandise must be shipped prepaid (via Federal Express, UPS or U.S. Mail - Registered Delivery), and insured for the full purchase price to:
Italian Luxury Industries USA Corp.
589 FIFTH AVENUE, SUITE 813
NEW YORK, N.Y. 10017, U.S.A.